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Whitinsville, MA 01588 United States
Only current U.S. residents will be considered
Supports the daily activity of the operations department including electronic banking, item processing, and other operationally related issues.
•Responsible for data integrity of the bank’s systems including the monitoring of dormant accounts and new account set-ups.
•Provide high quality customer service to Commercial Banking, Government Banking, and Retail Banking business lines.
•Take ownership for the resolution of customer issues and respond to customers in a timely manner.
•Participate in the development of policies, procedures and processes.
•Assists in processing incoming and outgoing wire transfers and maintains accurate and complete documentation as required by BSA.
•Performs regular review of checks presented through remote and mobile deposit services to confirm negotiability.
•Enrolls commercial and municipal customers for remote deposit services and maintains velocity limits.
•Monitors online banking multi-factor authentication to determine if a user’s access to the online banking system appears to be legitimate.
•Assists ATM Coordinator with support for customer inquiries, card ordering, and file maintenance as required.
•Assists the Electronic Banking Manager with support for all electronic access customers including setup, inquiries, answering emails, ACH origination, monitoring of ACH limits and maintenance.
•Scans documentation into Synergy and indexes appropriately.
•Participates in classes & seminars at management request.
Specialized Knowledge, Skills & Abilities:
•Must be detail oriented and possess verbal and numeric aptitudes and strong customer service skills.
•Must be able to communicate clearly on the telephone.
•Working knowledge of Word and Excel preferred.
•Knowledge of Jack Henry systems a plus.
•Basic understanding of the banking industry and electronic banking products & services required.
Minimum Education, Training & Work Experience:
•High school diploma or equivalent required; Associate’s Degree preferred.
•Minimum of one year of banking experience required.
This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
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