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General Information


Job title: Personal Account Advisor
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Job location: Redwood City, CA  94404 United States
Requisition code:
Date posted: 02/03/2017
Job type: Part-Time
Residency:Only current U.S. residents will be considered
Job Category:Retail Banking/Customer Service/Teller
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Job Description

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Provident Credit Union is calling you. And you can make a difference. As a Personal Account Advisor with our top-rated Call Center team at our Redwood Shores Corporate Office, you can grow and have an impact.

As a Personal Account Advisor, your good ideas will be valued and your enthusiasm will make a difference as part of our 25 person Call Center team. We'll support you and train you to have all the answers. When our members have a question or concern, your good listening skills and desire to help will make all the difference. It will be your cheerful, professional and knowledgeable voice they hope to hear. As an indispensable part of Provident Credit Union, you'll help us to deliver on our reputation for helpful, courteous service all while you have fun and we help you sharpen your professional skills
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Job Requirements

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•1+ year of financial services experience and/or Call Center experience preferred.
•Excellent verbal and written communication skills.
•Experience in troubleshooting basic smart phone and web browser issues.
•High School Diploma required. Some college preferred.

Job duties
•Provide members with excellent account, loan, and card service by telephone, e-Mail, and chat.
•Guide members toward and assist members with our on-line, mobile, and telephone banking services.
•Find new solutions for our members by forwarding leads to our investment, insurance, mortgage, and consumer loan representatives.
•Solve issues straightaway, as well as serve as a guide if a member's issue requires assistance from a back office department.
•Adhere to Bank Secrecy Act & Office of Foreign Asset Control policies and procedures, as well as take part in annual BSA & OFAC training.

Compensation and Benefits
•Excellent compensation
•Compensation based on education and experience
•Fully paid health insurance premiums
•Quality medical, dental and vision care coverage
•401(k) retirement plan with matching employer contributions
•Strong commitment to investing in your career and educational advancement by offering up to 100% tuition reimbursement for approved courses.
•Bi-Annual Profit-Sharing Incentive Plan
•Employee Referral Bonuses
•Generous paid time off and paid holidays
•Flexible spending accounts
•Short and long-term disability coverage
•Life and AD&D insurance
•Provident membership
•Rate discount on home and auto loans
•In-house training
•And much more!

Join us at Provident Credit Union as a Personal Account Advisor. Discover new challenges in a rewarding atmosphere that helps you grow professionally.

Equal Opportunity Employer
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